How AI is rewriting Customer Support![Olivier Anguenot]()
A user opens a ticket: “Hi support, I received a call early this morning but at no point during the…
May 15, 2026
Published by Author 50
Practical Guide for Call Center Agents![Olivier Anguenot]()
Call center agents spend their entire day on voice calls.A surprising number of them start their…
March 27, 2026
Nailing the WebRTC Call Start![Olivier Anguenot]()
Starting a WebRTC call often feels like magic. You click a button, and suddenly you’re seeing and…
February 28, 2026
Setup and troubleshoot your rtcStats-server![Olivier Anguenot]()
If you spend any time in the WebRTC space, chances are you’ve heard of rtcStats.com, the solution we…
December 09, 2025
Interpreting WebRTC Statistics with rtcStats![Olivier Anguenot]()
If you’ve been following webrtc-developers.com, you might have noticed that the pace of new articles…
September 24, 2025
Anatomy of a WebRTC Connection![Olivier Anguenot]()
WebRTC provides powerful capabilities for direct peer-to-peer audio, video, and data exchange within…
June 30, 2025
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