othersHow AI is rewriting Customer SupportA user opens a ticket: “Hi support, I received a call early this morning but at no point during the…Olivier AnguenotMay 15, 2026
othersPractical Guide for Call Center AgentsCall center agents spend their entire day on voice calls.A surprising number of them start their…Olivier AnguenotMarch 27, 2026
othersInterpreting WebRTC Statistics with rtcStatsIf you’ve been following webrtc-developers.com, you might have noticed that the pace of new articles…Olivier AnguenotSeptember 24, 2025
othersCan I sing over G.711?Me? “No!” Simply because I’m a terrible singer… But the technical answer is actually “Yes, you can!”…Olivier AnguenotMarch 16, 2025
othersFailed build on Gatsby Cloud(Update April, 06th) I succeeded to migrate to the latest version of the template that embeds…Olivier AnguenotMarch 16, 2023
othersThe WebRTC Story - Part IIIf you didn’t read the article The WebRTC Story: Part I, here is a short recap. In 2010 all the…Olivier AnguenotSeptember 26, 2022